Refund Policy

Last Updated: May 26, 2025

At 7DayFits (operated by Uncarved Construction LLC), your satisfaction is our priority. This Refund Policy outlines our procedures for order exchanges, cancellations, returns, and refunds. Please read it carefully. If you have any questions, please don’t hesitate to contact us via our “Contact Us” page or the details provided below.

1. Order Exchanges

• Before Purchase: We kindly ask you to review all order details—such as size, design, and quantity—thoroughly before completing your purchase.
• No Direct Exchanges: We are unable to process direct exchanges for different items, sizes, or designs if an error was made in these selections during ordering.
• Alternative – Cancellation & Reorder: If you realize you’ve made an error and need to change your order, you may cancel your original order within 24 hours of placement (see “Order Cancellations” below) and place a new order with the correct details.
• Assistance: Our support team is available to help clarify any questions you might have before you place your order.

2. Order Cancellations

• Timeframe for Free Cancellation: Orders can be canceled free of charge within 24 hours of placement.
• After 24 Hours: After 24 hours, your order may have entered the processing stage, and cancellation might not be possible.
• Cancellation Fee (if applicable): If cancellation is requested and possible after the 24-hour window but before shipment, a cancellation fee of 10% of the total order value will be applied to cover processing costs.
• How to Request Cancellation: To request an order cancellation, please contact us immediately via email at support@7dayfits.com with your order number and “Cancellation Request” in the subject line.

3. Returns and Refunds

• Return Window: We accept returns within 30 days from the date of delivery.
• Conditions for Eligible Returns: You may return an item if:
  • It arrives damaged or broken.
  • The product received differs significantly in design, size, or material from what was ordered.
  • You received an incorrect item.
  • The product has significant deviations from its description on our website.
• Conditions for Ineligible Returns: Returns will not be accepted for:
  • Items that have been worn, washed, or altered.
  • Items where the defect is not attributable to an oversight by 7DayFits.
  • Items missing their original tags.
  • Items with minor, easily fixable thread issues that do not affect the overall quality or usability.
• Condition of Returned Items: All returned items must be in their original, unused, unwashed, and unaltered condition, with all original tags and packaging intact.

4. How to Initiate a Return and Claim a Refund

• Contact Us: To initiate a return, please send an email to our support team at support@7dayfits.com.
• Provide Required Information: In your email, please include the following to expedite your claim:
  • Your Order Number
  • Proof of Purchase (e.g., order confirmation email)
  • Clear photographic or video evidence of the defect, damage, or incorrect item.
  • A brief description of the issue.
  • Any relevant communications (e.g., screenshots of email correspondence).
  • The shipping label or receipt (if available and relevant, e.g., for proving delivery date).
• Await Approval & Instructions: We aim to review your request and respond within 2-3 business days regarding your eligibility and provide you with the approved return shipping address and any further instructions. Do not send items back without prior authorization and the correct return address.
• Ship Your Return: Once your return is approved:
  • Package the item securely.
  • Ship the item to the return address provided by our support team.
  • We highly recommend using a trackable shipping service and providing us with the carrier’s tracking number for your return package.

5. Return Shipping Costs

• Customer Responsibility: Customers are generally responsible for the cost of return shipping.
• 7DayFits Responsibility: If the return is due to an error on our part (e.g., the item is damaged, defective upon arrival, or we sent the incorrect item), 7DayFits will cover the reasonable cost of return shipping. We will provide instructions on how this will be handled (e.g., a prepaid label or reimbursement) upon approval of your return.

6. Refund Processing

• Inspection: Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined in this policy.
• Notification: We will notify you via email regarding the approval or denial of your refund request, typically within 2-3 business days of receiving the return.
• Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days after we have confirmed receipt and inspection of the returned item. The refunded amount will include the original shipping costs paid at the time of purchase.
• Refund Delays: If you haven’t received your refund within 10-15 business days after we’ve notified you of the refund being processed, please first check your bank account again. Then, contact your credit card company or bank; it may take some time before your refund is officially posted by them. If you’ve done all of this and you still have not received your refund, please contact us.

7. Important Notes

• Finality of Orders: After 30 days from the delivery date, orders are considered final, and we will no longer be able to issue refunds or accept returns.
• Liability for Return Shipping: 7DayFits is not liable for any damages or losses incurred during the return shipping process. Customers are responsible for ensuring the item is returned safely and for addressing any issues related to ineligible return requests or lost return shipments if they did not use a trackable method or if the issue is with their chosen carrier.
• Assistance: We encourage you to reach out to our Support Team before initiating any return for guidance and to ensure a smooth process.

8. Contact Information

For any questions regarding this Refund Policy or for assistance with returns and refunds, please contact us:

• Brand: 7DayFits
• Email: support@7dayfits.com
• Support Hours: 8:00 AM – 5:00 PM (EST), Mon – Fri
• Return Address: The specific return shipping address will be provided to you once your return request is approved. Please do not send returns to any other address unless explicitly instructed by our support team.

Thank you for shopping with 7DayFits. We value your business and are committed to ensuring a seamless and satisfying shopping experience.